Network Change Management (Team Leader)

Detail

【Job Description】
- Manage 5 staffs who support our IT Operation support service including consult, coaching and support training efforts
- Support change management at the Operation level and Services level
- Apply a structured methodology, dispatch to suitable engineer and lead change management activities
- Create WP/actionable deliverables for the core change management plans and complete change management assessments
- Identify, analyze and prepare risk mitigation tactics
- Support communication efforts and Assess the change impact
- Define and measure success metrics and monitor change progress, track and report issues to upper level

【Qualification】
- Male/Female Age 30 - 40 years old
- Bachelor’s degree of Computer Engineering, Computer Science, Information Technology, Electrical Engineering, or Telecom Engineering
- Experience at least 5 years in managing network support operation team
- A solid understanding of how people go through a change and the change process
- In-depth understanding of Routing and Switching and communication protocols (mainly TCP/IP), routing protocols
- Experience with and knowledge of ITIL, change management principles, methodologies and tools
- Strong Technical experience with Cisco L2,L3 switch
- Technical experience with Cisco Wireless Controllers and Aruba 7010 Wireless Controllers/ClearPass
- Strong Technical experience with Next-Generation Firewall Palo-Alto, Fortinet, Cisco and Checkpoint
- Hand-on experience with Load Balance/Fortigate, Proxy and Velocloud/Viptela SD WAN
- Good communication in English language.
- Excellent leadership and mentoring skills.
- High level problem-solving and communication skills.
- Sharp troubleshooting skills
- Problem solving and root-cause identification skills and must be a team player and able to work collaboratively with others

【Certificates】
- Cisco certified Network Professional Security(CCNP Security)
- Cisco Certified Network Professional Enterprise (CCNP Enterprise)
- The Palo Alto Networks Certified Network Security Engineer (PCNSE)


【Allowance & Benefit】
- Transportation fee 1,200 baht / month
- Provident fund
- Health Insurance (Included spouse and child for permanent employee)
- Dental Treatment fee 3,000 baht/year (Additional from Social Security Fund)
- Accident Insurance
- Cafeteria welfare 5,000 baht per year
- Bonus pay on June & December (Depend on performance and profit)
- Marriage Welfare, Funeral Welfare, New born Welfare
- Customer site at upcountry allowance 100 baht/day
- Training & Development working skill
- Yearly Health Check Up

【Working Hour】
Mon – Fri 8.30-17.30 / Flexible Working Hours
(Some Sat. as stated in company’s calendar)