Customer service and Sales support / BKK / Near BTS/MRT / Trading

Detail

【Job Description】
- Customer Communication & Coordination
• Act as the main contact point between customers, factories, sales teams, and suppliers
• Handle customer inquiries regarding products, pricing, lead time, and order status

- Order Management
• Receive and review Purchase Orders (PO) for part number, specification, price, and quantity accuracy
• Create and manage Sales Orders in ERP systems (e.g. SAP, Oracle)
• Monitor order status from order entry to shipment

- Delivery & Schedule Control
• Coordinate with Planning and Production teams to ensure on-time delivery
• Inform customers of any changes such as delays, pull-in, or push-out requests
• Coordinate logistics and shipping documents (Invoice, Packing List, etc.)

- Pricing & Documentation
• Support customer-required documents such as survey and compliance documents

- Sales Support
• Support Sales teams in forecast management, volume tracking, and new project follow-up
• Coordinate prototype, sample, trial, and mass production activities
• Support customer relationship management and long-term cooperation

- Internal Communication & Reporting
• Prepare reports such as AR, backlog, and delivery status
• Ensure smooth cross-functional communication (Sales, Factory, Logistics)

- Payment Handling/AR
• Check the payments detail with customers once a time
• Check debit note/ credit note within 3 days after communication
• No overdue issue

【Qualification】
- Female 30-45 years
- Strong communication skills in English; proficiency in Japanese is a plus
- Good understanding of electronic components such as PCBs, ICs, connectors, and modules is an
advantage
- Excellent coordination, problem-solving, and time management skills
- High attention to detail with strong accuracy in documentation and data handling

【Allowance & Benefit】
-Group Insurance
-Bonus
-Annual Leave
-Provident fund
-Dental Allowance

【Working Hour】
Monday - Friday : 08.00 - 17.00